Delivery & Returns
Delivery costs for spare parts are calculated on a £9.99 box rate depending on the products and quantities. These charges are visible as you add products to your shopping cart. Delivery costs on complete heaters will differ depending on the size of the unit, these costs will be also be visible as you add to your cart.
Delivery time scales are based on the longest lead time of the products within your order, we will not part ship orders. If all products are immediately available and ordered before 2pm we will endeavour to deliver next day. If ordered after 2pm, this will be despatched a day later.
Heaters will be delivered on a minimum of three days due to the product testing that has to be completed before leaving our site. On occasions we may be able to deliver a heater next day if we have stock of pre-tested units, if this is required please contact our customer service team on +44 (0)1384 489700.
Order acknowledgements are sent within a few minutes of order being placed. Your order acknowledgement will confirm your delivery date.
We do not currently offer delivery outside of the UK. If you wish to place an overseas order please contact our Sales Team on +44 (0)1384 489700.
If you wish to return an item please contact our Customer Service Team on +44 (0)1384 489700.